Smart customer management for SMBs

Mono Customers brings to life the truly useful elements of customer relationship management specifically for small businesses in an easy-to-use interface.

Manage Relationships

ALL CONTACTS IN ONE PLACE

Mono Customers makes customer relationship management (CRM) for small businesses easy. The database allows business owners to centrally manage all core customer data including their website engagement activity for smarter communication and to ultimately drive more customer value and repeat business.

A view of Mono Customers shows how you can manage all of your contacts in one place.

Manage Relationships

ALL CONTACTS IN ONE PLACE

A contact in Mono Customers is displayed to show an example of how to tailor your online experiences.

Tailored online experiences

MAKE IT PERSONAL

74% of marketers say that personalization has a strong effect on advancing customer relationships.* With features like user groups and customer activity stream, small business owners can leverage Mono Customers to get to know their customers more intimately and create content and campaigns that are more tailored to the individual.

* Researchscape International

Customer insights

GROW THE RELATIONSHIP

Turning customers into repeat customers is the best way to grow business. Repeat customers spend on average 67% more than a new customer* and the probability of selling to existing customers is 60-70%.** Mono Customers provides the insight and data needed for small business owners to capitalize on the potential their existing customer base brings.

* BIA Kelsey
** Marketing Metrics

An example of a customer shopping is used to emphasize customer relationship building through Mono Customers.

Customer insights

GROW THE RELATIONSHIP

Turning customers into repeat customers is the best way to grow business. Repeat customers spend on average 67% more than a new customer* and the probability of selling to existing customers is 60-70%.** Mono Customers provides the insight and data needed for small business owners capitalize on the potential their existing customer base brings.

* BIA Kelsey
** Marketing Metrics

Email Marketing

STAY IN TOUCH

Email marketing continues to be one of the most effective marketing channels with 59% of marketers saying that email is their biggest source of ROI.* Mono Customer integrates directly with Mono Email Marketing for supplying targeted lists (user groups) and records users’ email campaign engagement back into the activity stream.

* Emma Email Marketing

Learn more

Feature examples

User profile

A 360-degree overview of any user including contact data, email permission and website activity.

User groups

Create custom user groups to segment customers for smarter and more tailored communication.

Activity stream

For any user, the activity stream shows all Mono Platform engagement activity (email opens, orders, etc.)

User login

Define user groups for specific content (at the page-level) only accessible via user login on the website.

User import

Import and export users in bulk to Mono Customers for more cohesive customer database management.

Form data

Set forms to automatically filter the form fill data to Mono Customers and easily create new users if desired.

Interested in learning more? // Request demo