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Webinar: Defining the optimal SMB service model

In this webinar, Charles Laughlin - Sr. Analyst at Localogy & Matt Matergia, GM of Americas and VP of Sales at Mono Solutions discuss the outcome of our recent "Do What With Me?" report. Watch the webinar on-demand today!


webinar: defining the optimal smb service model

Key to achieving the coveted “SMB Trusted Advisor” status is providing the right product or mix of products. Perhaps a bigger factor is combining the right products with the right level of service and a deeper understanding of your customers' needs. 

Mono Solutions and Localogy went straight to the source and asked SMBs directly - What Do You Need? In this webinar, you will learn:

  • What “as a service” really means to your SMB customers and how service can be a major value driver for your company.
  • The gaps that exist between the customer service that SMBs want and they actual get.
  • How collaborative service leads to a deeper SMB understanding of a product’s value.
  • What form the optimal service model should take.

For more, check out the full report that was commissioned by Mono Solutions, and put together in collaboration with Localogy.

on-demand now

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If you have any questions or ideas about the discussion in the webinar, please feel free to reach out to: